Privacy policy

Catapulte s’engage à protéger vos informations personnelles, à faire preuve de transparence quant aux informations qu’elle détient à votre sujet et à respecter les dispositions légales énoncées dans les lois québécoises et canadiennes.

The purpose of this policy is to clearly explain how we collect and process your personal information.

The data collected allows us to better carry out our mission on a daily basis. Your personal information will not be used without your consent for purposes other than those for which it was collected or in accordance with applicable laws.

Si vous avez des questions concernant cette politique, veuillez contacter le responsable de la protection des renseignements personnels de Catapulte via les coordonnées figurant à la fin de cette politique.

Catapulte s’engage à obtenir votre consentement spécifique, éclairé et explicite avant de recueillir, utiliser et conserver vos données personnelles.

Personal information is any information about an individual from which that person can be identified. It does not include data from which the identity has been removed, i.e. anonymous data. We may collect, use, store and transfer different types of personal information about you, which we have grouped together as follows:

• Visit identity data include first name, last name, title, customer number, date of birth and gender;
• Visit contact data include address, billing address for transactions, e-mail address, organization, position held, telephone number(s), emergency contacts;
• Visit socio-demographic data include household type, main source of income, income, type of housing, reason for using services, ethnic origin, citizenship, family members, language spoken, health information (special diet, disability), level of education;
• Visit payment and purchase data includes payment card details (credit or debit). Donation data includes details of donations made by and for you and other details of donations and services you have made or obtained from us;
• Data from marketing and communication comprennent vos préférences en matière de réception de communication marketing de notre part et de celle de nos tiers, ainsi que vos préférences en matière de communication. Cela inclut également le fait qu’il est possible que nous prenions note des conversations que nous avons eues avec vous en personne et/ou des communications que vous avez envoyées à Catapulte. Cela nous aide à gérer notre relation avec vous et à nous assurer que vous ne recevez que des communications pertinentes et adaptées à vos préférences;
• Visit technical data information includes your Internet Protocol (IP) address, connection data, browser type and version, time zone setting and location, software types and versions. plug-in browser, operating system and platform and other technologies on the devices you use to access our website or social media;
• Visit usage data includes information about how you use our websites and services;
• The data for job and internship applicants comprennent toutes les données que vous nous avez soumises par le biais d’une demande d’emploi ou de stage chez Catapulte.
• Any other personal information that we have not requested (such as personal information that you voluntarily provide to us in an e-mail or by sharing your comments through our website or on our social media, or on a form used to register for an activity or use a service).

We collect personal information in a number of ways, including through our forms.

When you sign up for our services, become a member or volunteer, register or participate in an activity or event, make a donation or interact with our organization via email, social media, phone or in person, we store the personal information you give us, such as your name, email address, mailing address, phone number. We also keep track of your purchases and communications with us.

When you interact with our website or social media, we may automatically collect technical data about your equipment, actions and browsing patterns. We collect this personal data using cookies and other similar technologies. We use a consent platform that complies with Canadian consent standards on our website.

Our Web site contains hyperlinks to other sites. When you leave our Web site using one of these links to access other sites, you will be subject to the security and privacy policies of those sites.

We occasionally receive information about you from third parties, as indicated below:

• Online payment collection and membership management platforms such as Mailchimp;
• Analysis providers such as Google Analytics;
• Advertising networks such as Facebook and Google AdWords;
• Search information providers such as Google;
• Publicly accessible information about you.

The servers of these suppliers hosting data may be located outside Quebec or outside Canada.

• Compile data related to our services and consulting activities in order to support the implementation and follow-up of structuring projects;
• Communiquer avec vous périodiquement par écrit, de vive voix ou par voie électronique afin de vous tenir informé.e des nouvelles concernant Catapulte ou de toutes informations susceptibles de vous intéresser;
• Establishing and maintaining our relationship with you, understanding your needs and adapting our approach to serve you better;
• To use data analysis to improve our website, social media, marketing and communications with you;
• Comply with legal and regulatory requirements.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to meet our legal obligations.

In determining the appropriate retention period for personal data, we take into account the amount, nature and sensitivity of the personal data, the potential risk of harm resulting from the unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and the possibility of achieving those purposes by other means, as well as applicable legal requirements.

We have put in place appropriate safeguards (both in our procedures and in the technology we use) to ensure that your personal information is as secure as possible.

Nous veillerons à ce que tous les tiers auxquels nous faisons appel pour traiter vos renseignements personnels fassent de même et qu’ils ne traitent vos renseignements personnels que sur nos instructions. Les tiers seront également soumis à un devoir de confidentialité. Catapulte n’échange pas, ne loue pas et ne vend pas de renseignements personnels à des tiers à des fins commerciales.

Le personnel de Catapulte est autorisé à accéder à ces renseignements personnels uniquement lorsqu’ils en ont besoin et pour les fins auxquelles ils ont été recueillis. Tous les employés doivent signer une charte attestant que le maintien de la confidentialité est une condition préalable pour conserver leur statut d’emploi au sein de Catapulte. Les employés sont conscients de l’importance de préserver la confidentialité des renseignements personnels, et un soin particulier est accordé à l’élimination et à la destruction de ceux-ci afin d’empêcher toute partie non autorisée d’y avoir accès.

Catapulte s’engage à effectuer les actions suivantes lorsqu’un incident de confidentialité se produit :

• Record the incident in the Personal Information Incident Log to keep an accurate record of what happened;
• Inform the CAI (Commission d'accès à l'information) of any incident involving personal information;
• Communicate information about the incident to those concerned within a reasonable timeframe, based on the risk and sensitivity of the personal information involved;
• Continuously review and improve the safeguards in place to ensure that your personal information is as secure as possible.

Catapulte vous offre la possibilité de demander l’accès à vos renseignements personnels, de demander la correction de vos renseignements personnels et de demander l’effacement de vos renseignements personnels (droit à l’oubli). Veuillez noter que nous ne pourrons pas toujours répondre positivement à votre demande d’effacement s’il existe des raisons juridiques spécifiques, qui vous seront fournies suite à votre demande. Pour exercer l’un des droits énumérés ci-dessus, veuillez utiliser les coordonnées figurant à la fin de la présente politique.

Catapulte vous offre la possibilité de limiter ou d’annuler les communications que vous recevez de Catapulte. Pour modifier ou retirer votre consentement, veuillez utiliser les coordonnées figurant à la fin de la présente politique.

Requests for access to personal information are processed within 30 business days of receipt of the formal request. Requests are free of charge.

Please check this section of our website regularly for changes to our privacy policy.

From time to time, we may use personal information collected for emerging or additional purposes and, if so, we will amend this Privacy Policy to include such emerging or additional purposes and obtain your consent through your continued use of our services.

Please contact us if you have any questions about any aspect of this privacy policy, and in particular if you wish to object to any processing of your personal information that we carry out for our legitimate organizational interests.

Please also contact us if you have any questions about the personal information we hold about you, or to change your contact preferences with us.

Write to us :

[email protected]

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